Refund policy

Thank you for shopping with Dream Style Co. We want you to love your hoodies and jackets, and we're here to help if something isn't right.

1. Return Window

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must meet the conditions below.

2. Eligibility Requirements

To qualify for a return, your item must be:

  • Unworn, unwashed, and undamaged
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

  • Items marked as "Final Sale"
  • Gift cards
  • Items showing signs of wear, odor (perfume/deodorant), or alteration

3. How to Start a Return

To initiate a return, please:

  1. Email us at dreamstyleclothing@gmail.com or contact us at DreamStyleCo.com with your order number and reason for return.
  2. Our team will confirm your eligibility and provide return instructions, including the return address.
  3. Pack the item securely with tags attached and ship it back within the 7-day window.

Please do not send items back without contacting us first, as unauthorized returns may not be processed.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect (see Section 6).
  • We recommend using a trackable shipping method.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [5–10] business days.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
  • Original shipping fees are non-refundable, except in cases of our error (damaged, defective, or incorrect items).

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will cover return shipping costs and offer a replacement, exchange, or full refund at no additional charge.

7. Exchanges

We currently offer exchanges for a different size only, subject to availability. To request a size exchange:

  1. Contact us within the 7-day return window.
  2. Ship the original item back in eligible condition.
  3. Once received, we will ship your new size at no extra cost (standard shipping).

If you'd like a different style or color, please process a return and place a new order.

8. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund shows up.
  4. If you've done this and still have not received your refund, contact us at dreamstyleclothing@gmail.com.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

Dream Style Co. Email: dreamstyleclothing@gmail.com 

This policy applies to purchases made through Dream Style Co.'s official Shopify store. Dream Style Co. reserves the right to update this policy at any time; changes will be posted on this page.